20 April 2020

It's time to restart our beating heart


On Monday 23rd March 2020, the Prime Minister made the announcement we all anticipated, lockdown across the country and the line “stay home, protect the NHS, save lives” was repeated throughout.

For so many industries, the lockdown hit hard and fast. Within the legal sector, there was a flood of emails from firms advising that all staff were working from home but were still able to provide a full service. At Road Traffic Accident Law Scotland LLP, we acted quickly to make sure all members of staff were given a laptop and secure access to our case management systems. Within days, the insurance industry did likewise and by the end of the first week of lockdown, lawyers and insurers continued to progress cases with a little ingenuity and a great deal of mutual respect. Cases not subject to litigation were negotiated by email and phone. Most insurers swiftly moved to electronic bank transfers to process client damages awards and the cheque became a thing of the past.

As across the whole of the legal profession in Scotland, our aim is to continue to provide a service to our clients whilst protecting our staff. It has not been easy and has taken a great deal of investment, but the use of cloud-based systems, phones and video conferencing has made this transition relatively seamless.

Video conferencing is now an everyday occurrence. We consult with our clients and Advocates from home. As many of our clients have suffered life altering injuries following road traffic incidents, we have a responsibility to ensure that, where possible, treatment, medical examinations and the litigation process, continue as smoothly as possible.

Many treatment providers including physiotherapists and psychologists have moved to providing sessions via video conferencing. Medical experts have also been proactive in setting up virtual consultations so that cases do not simply have to be put on hold until the uncertainty of COVID-19 and this lockdown comes to an end.

Initially, the Courts notified practitioners that procedural matters could be conducted by written submissions or telephone conferencing. The Courts issued guidance on an almost daily basis from 17th March starting positively but ending with a note on 25th March stating that only essential court business would be dealt with. The litigation process quite simply ground to a halt. Civil Court hearings for personal injury actions scheduled for proof between March and June were discharged across the board despite the fact that over 98 percent of personal injury actions raised in Court settle without going to proof.

If the legal profession and the insurance industry could adapt so quickly to remote working, what prevents the Scottish Courts and Tribunal Service (SCTS) from doing likewise? We can conduct procedural hearings by telephone conference. We can submit written submissions as an alternative and Judges and Sheriffs can still request reports from Pursuers and Defenders’ agents via email regarding progress towards settlement in cases set down for proof.

Concerns regarding SCTS attitude of “mothballing” have been raised by the Faculty of Advocates. The Vice Dean of the Faculty, Roddy Dunlop QC, recently wrote to the SCTS highlighting that while no-one underestimates the challenges faced by everyone in this current climate, we are completely out of step with what is happening south the border. In England and Wales, arrangements are being made for telephone, video conferencing and other technology to be used so that hearings can continue where possible.

Access to justice should not be denied. We urge the SCTS to listen to the profession and to help us. Please re-open for business and ensure cases are progressed by alternative means. It’s time to restart our beating heart. It takes innovation, hard work and ingenuity but if matters continue to be stalled, it will be the most vulnerable in our society who will be hit the hardest and the damage to the Scottish Judicial System will be irreparable.

Brenda Mitchell and Jodi Gordon, Partners at Road Traffic Accident Law (Scotland) LLP

Read all our latest news


9 June 2022

Big buzz about electric transportation

A new Low speed, Zero Emission Vehicle category is likely to be introduced by DfT in a new Transport Bill. E-scooters are likely to be the first to be introduced within this class. 

Read More >


20 February 2022

The new Highway Code – what’s all the fuss about?

Safe and courteous road users have nothing to worry about as far as the new Highway code rules are concerned


Read More >


16 November 2021

Road Safety Week 2021

RTALS are supporting Road Safety Week 2021 recognising the work undertaken by our Road Safety heroes. 

Read More >


31 October 2021


A defence in automatism has no place in Civil Law

Read More >


2 September 2021

It's all in the balance

Working a 4 day week may sound strange to many, but if a busy Law firm can make it work, then surely others will be able to follow suit.

Read More >


21 March 2021


When it comes to the question of who’s to blame in a road traffic incident, sometimes it is not entirely clear. 

Read More >


26 January 2021

The Courts are getting there virtually

There can be no going backwards now for the Civil courts after accepting a new virtual system for Court hearings.

Read More >


9 December 2020

Independent ethos

Remaining independent is part of our ethos. All our cases are generated organically. We never purchase cases from insurers and we don't work with referral companies. 

Read More >


29 November 2020

Swift v Carpenter judgement

In times of negative discount rates, we finally have a more equitable approach to calculating the costs of accommodation costs thanks to the Swift v Carpenter decision.


Read More >


24 November 2020

Case Law and accidents on icy roads

Compensation claims for road traffic incidents caused by icy roads are inherently difficult to win but a recent case, Smithson v Lynn, has changed this position. 

Read More >


6 October 2020

Behind the mask

Personal injury claimants should beware that insurers are looking at your social media profiles and activity. Of course, what is portrayed is not always representative of what is actually going on 'behind the mask.' 

Read More >


13 May 2020


In this interview with adventurer, speaker and now Champion cyclist, Jaco van Gass, we find out how he overcame the loss of an arm through acceptance and then developed and achieved new goals through positive mental attitude and shear resilience.


Read More >


20 April 2020

It's time to restart our beating heart

Whilst Insurers and Law firms operating within the Civil Justice system in Scotland have successfully adapted their working practices in order to continue to progress cases, the Scottish Courts and Tribunal Service has simply shut up shop.

Read More >


16 April 2020

The Rainbow Children

Rainbows are popping up all across the country and are synonymous with hope and tolerance across the world.

Read More >


9 April 2020

Working from home

Ewen Stewart, Legal Assistant, at RTALS has predominantly worked from home for over 20 years so has plenty of tips for those who are new to homeworking due to Covid-19 restrictions. He has had to make some adjustments to his own way of working though too.

Read More >


1 April 2020

Searching for the positives

When the world seems to have ground to a halt and life as we know it has been put on hold, it can be very easy to feel down and lost. It is important to search for the positives.

Read More >


8 March 2020

Dear Sirs

It's time the use of 'Dear Sirs" as a method of addressing an individual is reviewed. After all, we are in 2020.

Read More >


31 October 2019

Do you trust insurers?

Consumer trust in insurance companies is falling. Would you trust them to appoint a Lawyer in the event of injury following a road traffic collision?

Read More >


29 October 2019

It's getting increasingly technical

For lawyers working in the field of personal injury, keeping abreast of the latest available equipment for an injured client is vital. Complex injuries demand innovative and complex solutions to aid client rehabilitation.

Read More >


Motorcycle Law Scotland Logo

Motorcycle Law Scotland is a unique legal service for injured motorcyclists following a road traffic collision in Scotland. We aim to ensure that motorcyclists and their families receive the best possible legal advice and support.

Our dynamic team of experienced legal experts are also motorcyclists. As specialists, our knowledge of motorcycling incidents, motorcyclists’ needs, motorcycles and the Law is second to none.

We see our clients, and sometimes their family members face to face, so we get to know them well.

Our clients trust us because we speak their language.

Pedestrian Law Scotland

Pedestrian Law Scotland provides specialist personal injury legal representation for pedestrians involved in road traffic incidents in Scotland.

If you've been injured in a road traffic collison as a pedestrian in Scotland within the last three years through no fault of your own, you may be entitled to claim compensation for your loss, injury or damage.

We work on a 'no win no fee' basis and can provide access to justice at no financial risk to you. We will fund your case from start to finish.

Just fill in the contact form or give us a call to discuss your case with one of our specialist Lawyers.

Cycle Law Scotland logo

Cycle Law Scotland is a specialist personal injury legal service for cyclists who have been injured on Scotland's roads through no fault of their own.

The team of legal experts are also all cyclists themselves. As specialists, our knowledge of cycling incidents, cyclists’ needs, bicycles and the Law is second to none.

We like to meet all our clients and sometimes their families personally, so we get to know them well. 

We're passionate about providing the best possible service for our clients and our prime focus is to get them fit again and back on their bikes.

To discuss your potential claim for injury, damage or loss, just contact us.





All correspondence should be addressed or delivered to:
Road Traffic Accident Law (Scotland) LLP
16-20 Castle Street,



If you have been involved in a road traffic collision, you can contact us below at an address nearest to you or if you prefer to use our online enquiry form just give your name and number and one of our specialist lawyers will contact you.



4 Redheughs Rigg Westpoint,
South Gyle,
EH12 9DQ


1 West Regent Street,
G2 1RW



One Marischal Square,
Broad Street,
Aberdeen, AB10 1BL


5 Cherry Court,
Cavalry Park,
Peebles, EH45 9BU